Respecting our time
If you are experiencing any symptoms please contact the clinic to reschedule your appointment as soon as possible so our therapists are able to fill it in a timely manner. CANCELATION AND NO SHOW POLICY IN STRICT EFFECT.
At Massage at the Club we value both your time and our therapists'. When you book an appointment with us, we reserve that time for you and ONLY you and turn away anyone else wanting that appointment time. We NEVER double book and do our best to be ready for you when you arrive.
Because it is often difficult to fill an appointment time on short notice, we have implemented an 24 hour cancellation/rescheduling policy. Missed appointments are costly to us and other patients who could have attended during that time. Please understand that massage therapists only get paid when they deliver a service and worse, we are prevented from providing care to someone else in the time slot that was committed to you.
Your appointments are very important to us at Massage at the Club. We recognize that not all of life's unexpected events come with advance warning, however we ask that you provide us with at least 24 hours notice for cancellation. Last minute cancellation will be charged a 50% of your booked service . No shows will be charged the full price of their service.
If you're unable to keep your appointment, you must provide us with sufficient notice at least 24 hours prior. You can do so in a few ways:
- call 587-229-9207
- email email@example.com
- reply to the reminder notice sent to you 24 hours ahead of your scheduled appointment time
Phone and email messages are checked regularly, so please leave a message if you call.
If you have an emergency, please let us know so that we can treat your specific situation with personal attention.